APPOINTMENTS
We offer a number of appointment options to support your needs, whether that be from the comfort of your own home via Zoom or at our Clinical Practice.
If you would like to book an appointment please call 0422 016 663 , or complete the appointment enquiry form below.
What to expect from your first appointment
Step 1
Referral
Once you have your referral, call our practice and speak to our receptionist who will ask you some basic questions. This will help us determine who would be the best therapist for you. If you have specific requirements, please feel free to ask.
Step 2
Booking
Our receptionist will book an appointment with the psychologist or counsellor who best fits what you are looking for and who is available at a time that suits you.
Step 3
First Session
In our first session we focus on getting to know you and how we can support you reach your goals. We may spend time discussing your personal history which may include medical, family, childhood experiences. We usually ask you to fill in surveys to help identify your symptoms and track progress over time. We then spend some time discussing the most appropriate approaches for you.
Step 4
Review
At the end of this session your therapist should ask you a series of questions to make sure you are both on the same page. If there is any aspect of this first session, or the approach the therapist is suggesting that you feel uncomfortable about it is important to let your therapist know so they can change their approach.
Therapy is about helping you. Your therapist will use their best judgement to try and get the best approach from the outset. But if they get it wrong, let them know so they can fix it.
Cancellation Policy
Our cancellation policy is important to know, because it will keep your costs down. Please note that we need to receive at least 24 hours notice of non-attendance, otherwise a fee will be charged. Cancellations within 24 hours will be charged 100% of their fee. If we are able to re-book the session cancelled then a cancellation fee will not be charged, however with less than 24 hours notice it is often very difficult to rebook. Clients who fail to attend will be charged full session fee.
Emergency Numbers
Happy Brain unfortunately cannot offer a crisis service. In an emergency situation please call 000 or present to the emergency department of your local hospital.
To speak to a counsellor 24 hours a day we encourage you to call Lifeline on 13 11 14.
Suicide Call Back Service (staffed 10am to 8:30pm everyday): Phone 1300 659 467